VPN Connection Unable to Resolve IP Host Address

Nortel VPN - Unable to Resolve IP Host Address for iPASS

If You are Unable to Resolve IP Host Address follow these steps.

Are you connecting with high-speed (DSL) or modem (telephone)?

Are you at Home or Hotel?

Click on Start --> Run and type CMD in the field and hit enter (or ok)

At the DOS Prompt type: ipconfig /release and hit enter

Now type: ipconfig /renew and hit enter - confirm if the IP Address changed

If yes, logon to iPASS once more - Does this resolve the problem? If NO:

If you are at Home

Is there another computer at home (Personal PC) that is connected to the router?

Shut the router/modem off and turn the laptop off (in an effort to release the IP Address) turn the router/ modem back on.

Turn the laptop back on and logon to iPASS once more.

Does this resolve the problem?

If NO,
a. Unplug the router and plug it into a separate outlet.
b. Try to logon again to iPASS.

If you are at a Hotel

Is there a consent form to be completed for access?

If YES,
double-click on the Internet Explorer

This will bring up the web page for the Hotel (home page)

Complete/submit the consent page

Launch iPASS.

If you are still unable to access iPASS open a web browser page (click on your internet browser icon)

Click on Tools --> Internet Options --> Connection tab --> Settings button and remove the check from the proxy server box to use a proxy server. This will disable the proxy settings.

Click ok until you exit the internet options dialog box. Try to logon to iPASS once more.


Home