When I load the Extranet Client on my PC and Winpoet is installed on my machine it crashes or does not work properly. Whats wrong 2 of 2?

If you have WINPOET, please check with your local ISP to confirm it will work with the Nortel VPN client. If not, or if they are not sure, please do not install the new client, or ask your ISP to find an alternative PPPOE Client that does not interfere with the Nortel VPN Client.

If you decide to use Winpoet with the new Nortel VPN client, Nortel strongly recommends using Winpoet 6.0 or higher. Earlier versions of the Winpoet software are known to cause conflicts with the Nortel VPN client.

If you have Winpoet on your PC and experience problems (i.e. with an earlier version prior to 6.0) the following 8 steps will safely uninstall the Winpoet Software from your PC and repair your system to boot properly.

1. Login to Safe Mode

2. Login under Admin profile

3. Go to Add/Remove programs and uninstall Extranet Client. Do NOT reboot at the prompt.

4. Check to see if Winpoet adapter is installed. If so remove it.

5. Go to device manager/network adapters. Right click Winpoet or Winport adapter. Uninstall.

6. Go to Admin Tools./Services and disable Winpoet-over-ethernet.

7. Reboot PC.

8. Reinstall the extranet VPN client.

An alternative solution is to install the Linksys BEFSR41 hardware router. It has a firmware PPPOE connector, which eliminates the need of Winpoet from the PC.


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