I am having problems with my VPN connection.

Try isolating the problem by process of elimination.
1. Is your Internet connection to the public Internet working properly?

2. Do you have the most current version of the Contivity Extranet Access client?

3. Have you recently installed any new software or hardware?

4. Were any hardware or software changes made since your VPN connection was last working?

5. Have you scanned your computer for Viruses?

If you are still experiencing problems, try uninstalling or removing the following items.
1. Disable your firewall, anti-virus software and any other maintenance or Security programs installed. Try to connect.

2. Remove your router (Linksys, D-link, Cisco, Netgear, etc.) from your configuration. Connect your PC directly to your Internet connection. This is accomplished by connecting the cable coming out of your DSL/Cable modem, directly into your network card or USB Connector.

If successful, the problem might be your router's setup or firmware. Refer to your manufacturer's website or documentation for troubleshooting your router or contact the Vendor directly for support. You must upgrade your firmware. Please beware even though you might have just recently purchased your router, it might have been packaged with an older version of the software.

3. Enable your router, firewall/internet security programs one at a time.

Cable/DSL users: If you have a dial-up modem installed on your PC, try to test using a dialup connection. Either use dialup to an ISP and then use VPN or dialup directly into your Network.


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