I am having problems with my VPN connection not already discussed.
1. Is your Internet connection to the public Internet working properly?
2. Do you have the most current version of the Contivity Extranet Access client?
3. Have you recently installed any new software or hardware?
4. Were any hardware or software changes made since your VPN connection was last working?
5. Have you scanned your computer for viruses?
If you are still experiencing problems, try uninstalling/removing the following items.
1. Disable your firewall, anti-virus software and any other maintenance or Security programs installed. Try to connect.
2. Remove your router (Linksys, D-link, Cisco, Netgear, etc.) from your configuration. Connect your PC directly to your Internet connection. This is accomplished by connecting the cable coming out of your DSL/Cable modem, directly into your network card or USB connector. If successful, the problem might be your router's setup or firmware. Refer to your manufacturer's website or documentation for troubleshooting your router or contact the Vendor directly for support. You must upgrade your firmware. Please beware even though you might have just recently purchased your router, it might have been packaged with an older version of the software.
3. Enable your router, firewall/internet security programs one at a time.
Cable/DSL users: If you have a dial-up modem installed on your PC, try to test using a dialup connection. Either use dialup to an ISP and then use VPN.
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2. Do you have the most current version of the Contivity Extranet Access client?
3. Have you recently installed any new software or hardware?
4. Were any hardware or software changes made since your VPN connection was last working?
5. Have you scanned your computer for viruses?
If you are still experiencing problems, try uninstalling/removing the following items.
1. Disable your firewall, anti-virus software and any other maintenance or Security programs installed. Try to connect.
2. Remove your router (Linksys, D-link, Cisco, Netgear, etc.) from your configuration. Connect your PC directly to your Internet connection. This is accomplished by connecting the cable coming out of your DSL/Cable modem, directly into your network card or USB connector. If successful, the problem might be your router's setup or firmware. Refer to your manufacturer's website or documentation for troubleshooting your router or contact the Vendor directly for support. You must upgrade your firmware. Please beware even though you might have just recently purchased your router, it might have been packaged with an older version of the software.
3. Enable your router, firewall/internet security programs one at a time.
Cable/DSL users: If you have a dial-up modem installed on your PC, try to test using a dialup connection. Either use dialup to an ISP and then use VPN.
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Labels: VPN - Frequently Asked Questions
2 Comments:
I have having a strange problem. I can connect at other locations but not from home. When I get the VPN set up from home it works well.
If I use that vpn setup somewhere else it seems to mess it up
then I can't connect the VPN from home. Can you help me? Thanks.
Hi Terry, thank your for your question. Your not the only one that has had to deal with this issue. It is not a common thing that happens, I would say maybe 1 out of every 600 people. Nevertheless, it is quite frustrating I know, mainly because there is really no reasonable way to explain why it happens. The best way I explain why this happens is that not all laptops components are created equal. I have found that the best remedy for this issue is to create two locations. I have also found that in every situation of this kind the solution is the same. With the exception of two people out of thousands that I know of who had to get external transmitters as their internal wireless components seemed to be too weak to see a location change. By creating two (or even more if you have to) locations you are fooling your laptop as to what it sees (for lack of a better way to explain it so the majority may understand). Most people that have this issue deal with it mainly in a public location such as an airport or hotel. One of my clients had to create 8 separate account locations for all the different places that he frequented. I hope this helps.
Regards, Your VPN Doctor.
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