MS Outlook and Office XP Software Conflict

Outlook 2003 and Outlook 2002 may stop responding when both Office XP and Office 2003 are on the same computer

• If you try to start either Microsoft Office Outlook 2003 or Microsoft Outlook 2002 after you install Microsoft Office XP on a computer that already has Microsoft Office 2003 installed, both Outlook 2003 and Outlook 2002 may crash when you try to start them.

• This problem occurs if you have both Office 2003 and Office XP installed on the same computer. Sometimes this problem occurs if you used the Office XP install disc at any point during your Office 2003 installation process. When you install Office XP on a computer that already has Office 2003 installed, Office XP installs successfully, but both Outlook 2003 and Outlook 2002 may not function as expected because you cannot have both versions of Microsoft Outlook installed on the same computer.

• To resolve this problem, use one of the following methods to remove all versions of Outlook on your computer, and then reinstall Outlook 2003.

How to remove Outlook 2003

1. Click Start, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the version of Microsoft Office that you want to remove, and then click Change.

4. Click Add or Remove Features, and then click Next.

5. Click to clear the Microsoft Office Outlook check box, and then click Update.

6. Click OK.

How to remove Outlook 2002

1. Click Start, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the version of Office that you want to remove, and then click Change.

4. Click Add or Remove Features, and then click Next.

5. Click Microsoft Outlook for Windows, and then click Not Available.

6. Click Update.

7. Click OK.